Our primary goal is the quality of our services and full customer satisfaction. For this purpose our company implements a number of procedures aimed at ensuring both the quality of the services provided, as well as the efficiency of the internal mechanisms of organization and administration of the company.
- In order to ensure the efficiency and continuous improvement of our company so that we can achieve our objectives, our company applies a certified Quality Management System in accordance with EN ISO 9001: 2015 in the following fields: Design studies, Consulting services, Design- installation of software applications, web hosting. Providing of information and telecommunication systems implementation and operation, Technical support.
- Since 2011, our company applies a certified system according to the standard ELOT 1435:2009 for the provision of communications services including advertising services to public bodies and public sector. The scope is: provision of public relations, sales promotion services, direct marketing, two-way communication. Our company's System has been certified by the certification body TUV HELLAS
- in 2018, our company implements the new iso 9001:15 standard in the following fields: designing, consulting designing, developing, marketing,software and information system installation, designing, developing, managing and hosting web sites, servers as well as technical support. Furthmore, our company continues to apply a certified system according to ELOT 1435:2009 with scope: provision of public relations, sales promotion services, direct marketing, two-way communication.
Our VISION is to be one of the first companies in the industry in terms of the quality and quantity of the services / products we provide, also to maintain and improve the trust between us and our customers.
QUALITY for BEE GROUP S.A. means efficient service and a high sense of satisfaction for our customers.
Our OBJECTIVES are:
- Continuous monitoring of predefined objectives set into the Quality Management System,
- Compliance of the services / products with the applicable legal and regulatory requirements,
- Recognize and distribute all the resources required to ensure seamless and efficient operation,
- Maintaining a high scientific level for our executives,
- Continuous and uninterrupted monitoring of performance to ensure continuous improvement of product / service quality,
- The implementation of the Quality Management System according to the ISO 9001: 2015 standard and its dynamic development,
- Creating a team spirit that will be fueled by the achievement of our objectives and the continuous improvement, both at individual and at team level.
In order to achieve the above objectives, Management and Employees, we declare our COMMITMENT to the following principles:
- implementation and continuous improvement of our Quality Management System,
- excellent communication between management and executives,
- excellent collaboration between all our executives and creating coherent and effective teams,
- excellent cooperation with all stakeholders,
- continuous improvement of our know-how and dissemination to all staff,
- high satisfaction of our customers with the products / services we provide,
- continuous effort to reduce every problem identified,
- continuous improvement of the efficiency of the Management System processes.
All issues related to the Quality Management System are assigned to the Quality Management Officer (QMS). All executives of BEE GROUP A.E. must be aware of and apply this Quality Policy.
President and CEO